At ZENLEAF TEA TRADING, we understand that plans may change. However, as we aim to process and ship your order as quickly as possible, we kindly ask that you read our cancellation policy below:
1. Order Cancellation Timeframe
- Orders can only be cancelled within 12 hours of purchase and before the order has been processed or shipped.
- Once your order has been packed or shipped, we are unable to cancel it.
2. How to Request a Cancellation
To request a cancellation, please contact us immediately with your:
- Order number
- Full name
- Reason for cancellation
You may contact us via:
📞 013-6860266
📧 tzenleaf@gmail.com
We will respond promptly to confirm if your cancellation request can be accepted.
3. Refund for Cancelled Orders
- If your cancellation is approved, a full refund will be issued to your original payment method within 7–14 working days.
- If the order has already been shipped, please refer to our Return & Refund Policy for further instructions.