At ZENLEAF TEA TRADING, we are committed to delivering premium-quality tea products and ensuring customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
Due to the nature of our products (food and beverage items), returns are only accepted under the following conditions:
- The product received is wrong, damaged, or defective upon arrival.
- The product is unopened, in its original packaging, and returned within 7 days of receiving the order.
- Clear photo or video proof must be provided within 48 hours of receiving the item.
2. Non-returnable Items
We do not accept returns or refunds for:
- Opened, used, or consumed tea products.
- Products damaged due to mishandling or improper storage by the customer.
- Any return request without prior notice or approval.
3. Refund Process
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed via your original payment method within 7–14 working days.
- Shipping charges (if any) are non-refundable, unless the error was caused by our team.
4. Exchange Policy
We do not offer product exchanges. In cases of wrong or defective items, a replacement or refund will be provided.
5. How to Request a Return
To request a return, please contact us with the following details:
- Order number
- Photos/videos of the item
- Reason for return
You may reach us at:
📞 013-6860266
📧 tzenleaf@gmail.com
Our team will assist you throughout the return process.