Processing Time
- All orders will be processed within 1–2 working days (excluding weekends and public holidays).
- You will receive a notification once your order has been shipped.
Shipping Rates & Delivery
- We deliver within Malaysia only (West & East Malaysia).
- Shipping charges will be calculated and displayed at checkout.
- Estimated delivery time:
- West Malaysia: 2–5 working days
- East Malaysia (Sabah & Sarawak): 5–7 working days
- Delivery times may vary due to courier delays, festive seasons, or unforeseen circumstances.
Shipping Providers
- We partner with reputable courier companies (e.g., J&T Express, Pos Laju, DHL eCommerce, etc.) to ensure safe and timely delivery.
- Tracking information will be provided once your order has been shipped.
Wrong Address / Failed Delivery
- Please ensure your shipping address is accurate and complete.
- We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses.
- If a parcel is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.
Damaged or Lost Parcels
- If your parcel is lost or arrives damaged, kindly contact us within 3 days of receiving the parcel.
- We will assist you in filing a claim with the courier company.
